Eric Grove-Stephensen

 Personal Profile: An intelligent and friendly person, with a wide range of computer experience, gained through employment and education. A good team worker, adaptable and flexible, with good communication skills.

Full Name Mr Eric Antony Grove-Stephensen

Address 10 Alton Road, North Hill, Plymouth, PL4 6HX

Telephone (01752) 265745 - home

Good knowledge of: Windows 95/98, NT4 w/s and server (including User Manager), IIS (Internet Information Server), mail servers (Eudora Worldmail), MS Office (Word, Excel, Access), MS Outlook, Pegasus Mail, HTML, telnet, FTP, LANs. PC hardware builds, installation and support. System security and access control. Domain name registration and administration.

Some knowledge of: UNIX, IBM mainframe systems, TCP/IP, DNS, Apple Macs, remote access (PC Anywhere, Secure Shell, PuTTY), backups, printers and print servers, SQL.

Non-technical skills: Excellent user support and communication skills, team leading, administration. Equipment and service ordering. Staff Training.

Employment History:

01/01-Present. Self: Plymouth: PC and Internet support on a short-term contract basis. Windows 9x installation and maintenance, Office 2000 training, Search Engineering, Hardware and software installation and upgrades

11/99-12/01. Sheersite Ltd: Technical Manager for this Internet company. Registering domain names, maintenance and set-up of Web and Mail server using Internet Information Server and Eudora Worldmail on Windows NT4 Server. Technical help to both staff and clients, covering Win 95/98/NT, MS Office and Internet applications. Exposure to and use of Unix systems, TCP/IP and DNS. Set-up of networks, hardware and software. Supervision of up to three staff.

9/96-11/99. PC Software and Hardware installations and upgrades for private users on a short-term contract basis. Mainly Windows 95/98, MS Word and e-mail.

4/96-9/96. University of Plymouth: Working in the Centre for Modern Languages, providing Computer Support to department staff and students. Primarily covering the Macintosh platform, with some PC work, in a Novell environment. Installing and updating software and hardware, liasing with the University Computer Services and providing training to departmental staff. The major applications supported were Microsoft Word, Microsoft Excel, Pegasus Mail, Netscape Navigator and several Language Learning packages.

9/93-8/94. Student at University of Plymouth. Final year of Computing and Informatics course.

7/92-8/93 IBM Software House, Portsmouth: Member of a small team providing system support and administration to large groups of developers and testers on IBM mainframes. As well as technical responsibilities, the job included a high degree of contact with the users, both personally and over the phone or e-mail system. Team representative at testing Steering committees.

9/90-7/92. Student at University of Plymouth. First two years of Computing and Informatics degree course.

1/89-1/90. Community Rural Aid, Plymouth: Responsible for both hardware and software set-up on the PCs of this training organisation. Supplied occasional training in PC software, was responsible for some software evaluation and various other computer related tasks.

7/88-1/89. College of St Mark and St John, Plymouth. Working in local schools and community centres, helping children from deprived areas, using computers as a learning aid.

 Education:

8 'O' levels, 3 'A' levels in Geography, History and Pure Mathematics.

BSc Computing and Informatics course at the University of Plymouth included modules on Networks, Database design and administration (using Oracle SQL) and Systems Analysis and Design (SSADM), as well as Programming in a wide range of languages and use of various Operating Systems (MSDOS, MS Windows, UNIX, OS/2, System 7). The course also emphasised reporting and communication skills.

Fencing, Chess, Science-Fiction, Historical research, Current Affairs and Computing.

References are available upon request.